Lost Marks support

1. On the Mark tab, choose the subject you are marking against.
2. Tap Mark my answer and take a photo of the question and your answer, or choose one from Photos.
3. Check what Lost Marks read, fix anything that is wrong, then tap Yes, mark it.

Reading and marking take up to a minute. Get the whole question in the photo, in good light, with no names on the page.

Marks are AI estimates to help you revise. They are not official marks from an exam board or a teacher. If a mark looks wrong, tap Report this mark at the bottom of the result and tell us what it should have been. We use reports to improve the marking.

GCSE Biology, Chemistry, Physics, Combined Science and Maths, for AQA, OCR and Edexcel, at Foundation or Higher tier.

Check your junk folder. In the app, tap Send the link again. The link works for 3 days.

On the Log in screen, type your email and tap Forgot password. We will email you a link to choose a new one. The link works for 2 hours.

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then Lost Marks. Cancel at least 24 hours before it renews. You keep access until the end of the month you have paid for.

Refunds are handled by Apple. Ask for one at reportaproblem.apple.com.

In the app, go to Account, then Delete my account. Your account, results and history are deleted straight away. This does not cancel a subscription, so cancel that in your iPhone's Settings too.

Photos are read and then discarded. They are never stored. Read the Lost Marks privacy policy for full details, or email privacy.info@henleyed.co.uk with any question about your data.